FAQs

How do I open an account?

Simply click here to request an account or call us directly at (201) 885-1118 and we will help you open an account in as little as a few minutes.

Please note that you must have a resale certificate or resale identification number in order to open an account. We do not currently sell to businesses outside of the United States.

How do I place an order?

We accept orders online, by phone, or by e-mail. Our contact information is:

Phone: (201) 885-1118

E-mail:  info@rixwholesale.com

Is there a minimum order amount?

Generally our order minimum is $10,000. However, the MOQ will vary based on the specific brand.

What is your shipping or delivery charge?

We do not offer free shipping. You can pick up the shipment from our fulfillment center in New Jersey. Additionally we can schedule shipping for you for an extra charge. 

How long will it take to receive my order?

Most orders are delivered to our warehouse in 2-4 weeks. However lead times may be longer or shorter depending if we have the product in stock or if there is a delay.

Do you sell to individuals?

We do not sell to individuals. As a wholesaler, we only sell to businesses with a valid resale certificate.

What items do you carry?

We carry a wide selection of brand name items including over-the-counter medicines, health and beauty aids, skincare, medical equipment, makeup and more. You can browse our known brands by clicking on the categories at the top of this page.

Where do I find the prices on the items you carry?

You must be logged into our website and request it by email. please contact us for assistance.

What are the expiration dates on the items in you sell?

Almost all of our items have expiration dates 12+ months from the day you receive your order. (where applicable)

What is your return policy?

There are no returns, all orders are final. Any shortages or damages must be reported within 48 hours of receipt.

Do you only service businesses in the New York Metropolitan area?

We service businesses nationwide. If your business is located in the United States and can receive packages via LTL or UPS. Businesses located in the New York metropolitan area may be eligible to receive their orders via our local delivery service. We do not sell to businesses outside of the United States.